Cancellations & Refunds Policies

Time of Your Life Vacations LLC requires that ALL cancellations must be in writing and in accordance with the refund conditions and Certified mailed/Emailed to Time of Your Life Vacations LLC. Cancellations made on confirmation forms, via text, Facebook messages, or answering machines are NOT ACCEPTABLE. 

Cancellation deadlines listed below are non‑refundable. No‑shows, Late arrivals, Missing forms and Situations where boarding is denied due to missing or improper identification are always non‑refundable. Many travelers who live in agency or group homes miss scheduled vacations because of staff errors at their residence. Please note that Time of Your Life Vacations LLC does not provide refunds in these situations 

One Day Vacations: Vacation cancellations made less than 21 days before the scheduled Vacation date are non‑refundable

Multi-Day Vacations: Vacation cancellations made less than 56 days before the scheduled vacation date are non‑refundable

Flight, Cruise, & International Vacations: Vacation cancellations made less than 100 days before the scheduled vacation date are non‑refundable. 

Certain vacations may have more restrictive cancellation policies and penalties. This will be indicated on the vacation’s description. Written cancellation must be received before any refund is issued. Refunds are issued by check. Please allow at least three (3) weeks for processing. In the event Time of Your Life Vacations LLC issues a refund, the amount refunded may not constitute a full refund. This is due to prepaid and non‑recoverable expenses, including but not limited to tickets, meals, hotel fees, transportation fees, service fees, and other associated costs.

Any vacation for which a traveler submits a deposit is governed by the Cancellation & Refunds Policy, and all travelers, guardians, caregivers, and agencies acknowledge that deposits become non‑refundable if cancellation occurs within the number of days specified in that policy. If a traveler cancels within the non‑refundable window and has made only a partial payment, the traveler, guardian, caregiver, or agency remains fully responsible for paying the remaining balance of the trip, regardless of the cause or circumstances of cancellation. Failure to pay the outstanding balance, or failure to establish an approved payment plan with Time of Your Life Vacations LLC, authorizes the company to pursue all lawful means of recovery, including referral to collections and legal action to obtain the unpaid amount and any associated fees. In the unfortunate event that legal recourse becomes necessary, Time of Your Life Vacations LLC will hold the traveler and/or the party responsible for payment fully liable for all legal fees, court costs, collection expenses, and associated charges incurred in the process of recovering outstanding balances or enforcing this agreement. Time of Your Life Vacations LLC will make reasonable efforts to work with travelers and may offer individualized payment arrangements at its discretion; this policy is enforced uniformly and without exception. Time of Your Life Vacations LLC may, at its sole discretion, offer leniency depending on the circumstances; however, any such consideration varies on a case‑by‑case basis and is not guaranteed in any way. 

Time of Your Life Vacations LLC reserves the right, at its sole discretion, to cancel, modify, or adjust any itinerary at any time. Time of Your Life Vacations LLC also reserves the right to cancel any vacation session due to insufficient registration, non‑payment, or any other operational reason deemed necessary. In the event of such cancellation, travelers who have paid in full will be offered priority selection of available alternative vacations or may elect to receive either a full refund or credit toward a future vacation. Time of Your Life Vacations LLC shall not be responsible for any additional expenses, loss of time, monetary loss, inconvenience, or other consequences incurred by a traveler because of itinerary changes, modifications, or cancellations.